Frequently Asked Questions (FAQs)


Where do I submit a ticket to request assistance?

There are a few ways to contact us:

  • We are a walk-in service desk, so feel free to visit us at Nelson Hall – 2400 Suite
  • You can request for assistance by filling up this form https://it.poole.ncsu.edu/request-it-help/
  • Use the live chat feature at the bottom right of this website.
  • Alternatively you can send an email at poole_ithelp@ncsu.edu or call us at 919.515.0030.


What times are we open for service?

We respond to requests and tickets during the hours of:

  • Monday – Thursday: 8 AM – 6:30 PM
    Friday: 8 AM – 4 PM
    Saturday – Sunday: Closed

During the non-academic year our hours are as follows:

  • Monday – Thursday: 8 AM – 5 PM
    Friday: 8 AM – 4 PM
    Saturday – Sunday: Closed


Can I borrow items for use at the IT desk?

Yes, you may borrow electronics such as but not limited to:

  • Monitors
  • Laptops
  • Tablets
  • Computer Peripherals
  • Adaptors

The IT desk will work with your needs and we are flexible with most items.


What is the process for requesting items at the service desk?

You can request items by contacting us through one of the above mentioned methods and we would be happy to help you.


What do I do as a member of faculty/staff that needs urgent service?

Members of faculty/staff and students no longer have to visit the desk in person unless they need a physical item. You can chat with us on this website by pressing the red “Chat with us” button to receive service if available, or call us too.


Borrowing Equipment as a Student

  • Students can request for a loaner device if their personal device is under repair, or if any software is not compatible with their personal laptop.
  • Loaners will not be deployed for longer than a week, or for the duration of a project.
  • Loaner requests can be submitted at https://it.poole.ncsu.edu/request-it-help/
  • Alternatively you can visit the IT Service Desk and check out a loaner
  • Please note that students are responsible for any damages to the loaner.


Printer Support for Faculty/Staff

Faculty/Staff can use ezeep to print documents at any of the Sharp MFPs.
General printer support: https://it.poole.ncsu.edu/help/printers/


Printer Support for Students

  • Students can utilize the wolfprint printers across Nelson Hall
  • Documents must be converted to PDF and uploaded to WolfPrint
  • Double sided printing is not supported on wolfprint