Computer Replacement Program (CRP)

Overview

The Poole Computer Replacement Program (CRP) helps ensure that faculty and staff have reliable, secure, and supported computers for university work. The program provides a consistent replacement cycle and standard device options while simplifying support and maintenance.

Replacement eligibility is based on the original purchase date of the device, and replacements are processed during the next scheduled Fall or Spring cycle.

Standard Device Options

Poole IT provides standard computer configurations that are reviewed regularly to ensure compatibility, performance, and supportability. Specific models and configurations may change over time based on availability, pricing, and university needs.

Here are the standard offerings as of June 2026:

Requesting a Replacement

Eligible faculty and staff will receive an email notification from Poole IT during the fall or spring replacement cycle.

The notification will include:

• Eligibility confirmation
• Available device options
• Selection instructions
• Submission deadlines

Once selections are submitted, Poole IT will coordinate ordering and scheduling. Once the device has been delivered and set up, you will receive an email to schedule an onboarding appointment with the IT team. During this appointment, your new computer will be setup for you, and you will be asked to return your previous device.

Returning Your Current Computer

When receiving a replacement computer, the current university-owned device must be returned to Poole IT during the onboarding appointment or within 14 days of receiving the new device.

Returned computers may be:

• Reassigned for university use such as loaner laptops for student computing needs
• Provided to State Surplus

Devices that are not returned may be disabled from accessing university systems and network resources.

Setup and Data Transfer

Poole IT will assist with:

• Initial computer setup
• Software installation
• Data transfer (when applicable)
• Connection to university resources

Users are encouraged to store files in approved cloud or network storage locations to simplify transitions.

Special Requests

If your work requires a non-standard device or upgraded configuration, please include the business justification during the request process.

Requests for non-standard configurations may require additional approval from:

• Director of IT
• Department Head
• Associate Dean for Faculty and Staff

Important Guidelines

• All computer purchases must be processed through Poole IT.
• Devices purchased through the CRP are for university business use only.
• Personal purchases are not permitted through this program.
• Standard configurations are selected to improve support, security, and compatibility.

Accessories and Additional Hardware

Poole IT also provides accessories and peripherals to ensure a consistent and reliable computing experience.

Standard Accessories

Commonly supported items may include:

• Docking stations
• Monitors (One 34″ Ultrawide OR Two 24 or 27″ Monitors)
• Keyboards and mice
• Power adapters and cables
• Headsets
• Webcams

Accessories provided through Poole IT are selected to ensure compatibility with standard Mac and Windows configurations. Damaged or non-functioning accessories should be reported to Poole IT for assessment and replacement guidance.

FREQUENTLY ASKED QUESTIONS

1. Can I keep my old computer?

No. Existing university-owned devices must be returned to Poole IT when a replacement device is issued.

2. Can I request a different model?

Requests for non-standard devices may be considered based on business needs and approval requirements.

3. What if my computer stops working before I am eligible?

Please contact Poole IT. Devices with hardware issues or performance concerns will be reviewed individually.

4. Will my files transfer automatically?

Poole IT can assist with transferring local files when needed. Files stored in approved cloud storage locations are easier to migrate.