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Office 365 Uninstall and Reinstall Process

Uninstalling Office

  • Windows Option
    • Type “remove program” or “uninstall” in your Windows search. You will see a “Add or remove programs” option. Please click on it.
    • You will be presented with a list of apps in your laptop. Look for the “search this list” search box located above the list of apps. Please type in “office.”
    • You should now only see the “office” app. If there are more than one, look for the office app that has a white hollow square inside an orange-filled square. Click on the Office app and then click uninstall. Please follow the prompts that pop up for uninstalling Office.
    • After uninstalling Office, reinstall Office from Office.com 
  • Mac Option
    • Go to the Finder app.
    • Click on the Applications Tab.
    • On the search box, type in “Office.”
    • If there are more than one, look for the office app that has a white hollow square inside an orange-filled square. Right click on the Office app and select the “move to trash” option.
    • Go to Mac’s trash bin and right click on it. Select the “empty trash” option, and you will have successfully uninstalled Office.
    • After uninstalling Office, reinstall Office from Office.com 
  • Reinstalling Office
    • Please sign into your NCSU Microsoft account on Office.com.
    • Once you have done so, look for a rectangular box with the words “Install Office.” Once you click on that box, a dropdown will appear. Please click on the “Office 365 Apps” option. You may need to wait for about 10-15 minutes for the reinstallation process to finish.
    • Once the process finishes, try opening one of Office’s apps (ex. Word or PowerPoint) and see if you get the same alert message you received before. If not, then you’re good to go! If it doesn’t work, please let me know.