The DELTA Learntech group is responsible for anything related to Moodle and Panopto recordings of the lectures.
If faculty or instructors have specific needs or request regarding classroom learning technologies, such as Panopto, LearnTech requests can be submitted via the following link. https://delta.ncsu.edu/learntech-request/
LearnTech Help Desk
*In ServiceNow you assign ticket to the group DELTA_PANOPTO on behalf of the instructor, if needed.
DELTA Knowledge Base: https://go.ncsu.edu/learntech
DELTA’s LearnTech Help Desk Hours:
Sun. 11am-8pm; Mon.-Thu. 8am-8pm; Fri. 8am-5pm
If the Panopto recording issue is hardware related, all support requests should go to ClassTech. Classtech ticket requests can be initiated by calling the NCSU helpdesk at 515-4357, or by emailing the specific request to email@example.com.
*In ServiceNow you assign ticket to the group OIT_CLASSTECH on behalf of the instructor, if needed.
Additional Contact info for Classtech:
Julian Denton, CTS
ClassTech Support Manager