General Information – Poole Students

Introduction

Opened in August 2022, the Poole IT Service Desk is a walk-in help desk located at the 2400 Suite (Nelson Hall) that offers IT assistance to faculty, staff and students at Poole College of Management.

IT Support for Computers

Poole IT Service Desk

>> How to seek help?

There are a few ways to contact us:
1. We are a walk-in service desk, so feel free to visit us at Nelson 2400 Suite.

2. You can request for assistance by filling up this form https://it.poole.ncsu.edu/request-it-help/

3. Use the live chat feature at the bottom right of this website

4. Alternatively you can send an email at poole_ithelp@ncsu.edu or call us at 919.515.0030.

>> Loaner devices

• Students can request for a loaner laptop if their personal device is under repair, or if any software is not compatible with their personal laptop.
• Loaners will be checked out for a week, or for the duration of the project.
• Loaner requests can be submitted at https://it.poole.ncsu.edu/loan-it-equipment/
• Alternatively you can come to the service desk and check out a loaner in person, subject to availability.
• Please note that students are responsible for any damages to the loaner.

OIT Walk-In Center for Machines Purchased Through the NC State Bookstore

The Walk-in Center assists students with their personal computers. The Walk-in Center provides hardware support for Apple, Lenovo Thinkpad and some Dell computers provided they are covered by their manufacturers warranty. Support for other brands and models may be available – for detailed information please visit OIT’s official page.